DEMAND 

Total Calls Processed 

1,171,433 

Total Calls For Service Dispatched 

495,757 

Average Calls Processed in 24/Hour Period 

3,209 

Average Calls For Service Dispatched in 24/Hour Period 

1,358 

Total Population Served 

551,492 

3-1-1 Calls Received (annual average) 

10,643 

3-1-1 Tickets Submitted (annual average) 

1,296 

EFFECTIVENESS/EFFICIENCY

Number of Complaints

12

Average Time To Answer 911 Calls 

4 seconds 

Average Time To Answer Seven Digit Calls 

5 seconds

Average Receive To Dispatch Priority 0 - 1 Calls 

< 1 minute

Number of Staff With Professional Certifications

78

3-1-1 Tickets Completed 

1,296