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Plumbing Adjustments

Plumbing Adjustments

What is it? | Additional Rules Plumbing Adjustment Calculation Calculation Example

 

 

 

What is it?
What is it?

Customers may be eligible for a charge reduction when plumbing problems occur on the property. Before an account can be reviewed for an adjustment, proof of repairs is required.
 

Customers will need to submit the following:
 

  • Copies of the repair bill or a written statement reflecting the item repaired and the date repairs were completed.
     
  • Copies of receipts reflecting the purchase of parts or supplies needed to make repairs.

 

 

 

Additional Rules
Additional Rules

  • After repairs have been completed, the water usage at the location must return to normal before a credit can be applied to the account.
     
  • No more than 3 months are adjusted for any plumbing problem event.
     
  • Only 1 adjustment is allowed per 12 month period.

 

 

 

Plumbing Adjustment Calculation
Plumbing Adjustment Calculation

An average consumption is calculated using the previous 12 months of consumption history. If the customer does not have 12 months of history, a minimum of 90 days history is required (without plumbing problems) before an account will be reviewed for an adjustment.
 

Customers must pay the average consumption for each month adjusted to the maximum of three months. Any amount above average is reduced by 50% for water service. Sewer reductions are based on the type of problem that occurs at the property. If the water does not re-enter the sewer system, sewer charges are reduced 100% above the customer's average. If the water re-enters the sewer system, sewer charges are reduced 50% above average.

 

 

 

Calculation Example
Calculation Example

Average consumption = 300 cubic feet
Cost = $5.00 water
Cost = $10.00 sewer
 

Billed charge as a result of a broken service line

November   $50.00 water   $100.00 sewer
December   $50.00 water   $100.00 sewer

 

Water

Billed charge   $50.00
Average   $ 5.00
Difference   $45.00
Reduced 50%   $22.50 Credit Amount

(The same process is repeated for November and December)

 

Sewer

Billed charge   $100.00
Average   $10.00
Difference   $90.00
Reduced 100%
- if not draining to sewer
  $90.00 Credit Amount
Reduced 50%
- if draining to sewer
  $45.00 Credit Amount

(The same process is repeated for November and December)

 

 

 

Contact Us
Contact Us

Service Requests
(803) 545-3300
1136 Washington St.
Columbia, SC 29201

 

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