COLUMBIA-RICHLAND 9-1-1 COMMUNICATIONS CENTER

The Columbia-Richland 9-1-1 Communications Center provides 24/7/365,
9-1-1 Emergency Dispatch and Public Service response to citizens and user agencies for both the City of Columbia and Richland County.

Services provided include, but are not limited to, emergency and non-emergency requests for service, dispatch of Police, Fire and Richland County Emergency Department, to include EMS.

Columbia-Richland 911 Communications Headquarters
1800 Laurel Street
Columbia, SC 29201
Non-Emergency Phone: (803) 252-2911
Administration phone: (803) 988-8005
Fax: (803) 255-8139









2020 Annual Report






DEMAND


Total Calls Processed

1,217,991

Total Calls for Service Dispatched

424,027

Average Calls for Service Processed in 24 Hour Period

3,336

Average Calls for Service Dispatched in 24 Hour Period

1,162

Total Population Served

 411,471






EFFECTIVENESS / EFFICIENCY


Number of Complaints

53

Average Time to Answer 911 Calls

11  Seconds

Average Time to Answer 7 Digit Calls

7  Seconds

Average Receive to Dispatch Priority 0/1 Calls

 1 Minute  23  Seconds

Number of Staff with Professional Certifications

93





2019 Annual Report




DEMAND


Total Calls Processed

1,268,943

Total Calls for Service Dispatched

464,709

Average Calls for Service Processed in 24 Hour Period

3,476

Average Calls for Service Dispatched in 24 Hour Period

1,273

Total Population Served

 411,471





EFFECTIVENESS / EFFICIENCY


Number of Complaints

45

Internal Investigations

0

Average Time to Answer 911 Calls

9  Seconds

Average Time to Answer 7 Digit Calls

8  Seconds

Average Receive to Dispatch Priority 0/1 Calls

1 Minute 4 Seconds

Number of Staff with Professional Certifications

93




 

                                                                                                                 2018 Annual Report
 
                                                              DEMAND
                                                              Total Calls Processed                                                                                    1,332,730
                                                              Total Calls for Service Dispatched                                                                 457,995
                                                              Average Calls for Service Processed in 24 Hour Period                                 3,651
                                                              Average Calls for Service Dispatched in 24 Hour Period                               1,255
                                                              Total Population Served                                                                                 409,549
 
                                                              EFFECTIVENESS / EFFICIENCY
                                
                              Number of Complaints                                                                                            58
                                                              Average Time to Answer 911 Calls                                                          9  Seconds
                                                              Average Time to Answer 7 Digit Calls                                                     9  Seconds
                                                              Average Receive to Dispatch Priority 0/1 Calls                 1 Minute  09  Seconds
                                                              Number of Staff with Professional Certifications                                               88