Customers with higher than expected water use may be eligible for a bill reduction. The City of Columbia offers the following options to its customers. Limit one reduction of any type per account in a 12 month period. Additional restrictions may apply. Call Customer Care at (803) 545 3300 for details.

Courtesy Reduction | Plumbing Repair Reduction


Courtesy Reduction

Customers may be eligible for a one month reduction of water and sewer charges by 50% after a high use bill. Courtesy reductions are used if a customer cannot identify the cause of an unexpected high use or if the cause was not from a leak that has since been repaired.


Plumbing Repair Reduction

Customers may be eligible for a one month reduction of water and sewer charges by 50% after a high use bill. Courtesy reductions are used if a customer cannot identify the cause of an unexpected high use or if the cause was not from a leak that has since been repaired.

What Is It?

Customers may be eligible for a charge reduction when plumbing problems occur on the property. Before an account can be reviewed for an adjustment, proof of repairs is required.

Customers will need to submit the following:

  • Copies of the repair bill or a written statement reflecting the item repaired and the date repairs were completed.
  • Copies of receipts reflecting the purchase of parts or supplies needed to make repairs.

Additional Rules

  • After repairs have been completed, the water usage at the location must return to normal before a credit can be applied to the account.
  • No more than 3 months are adjusted for any plumbing problem event.
  • Only 1 adjustment is allowed per 12 month period.

Plumbing Adjustment Calculation

An average consumption is calculated using the previous 12 months of consumption history. If the customer does not have 12 months of history, a minimum of 90 days history is required (without plumbing problems) before an account will be reviewed for an adjustment.

Customers must pay the average consumption for each month adjusted to the maximum of three months. Any amount above average is reduced by 50% for water service. Sewer reductions are based on the type of problem that occurs at the property. If the water does not re-enter the sewer system, sewer charges are reduced 100% above the customer's average. If the water re-enters the sewer system, sewer charges are reduced 50% above average.

Calculation Example

Average consumption = 300 cubic feet
Cost = $5.00 water
Cost = $10.00 sewer

Billed charge as a result of a broken service line

  • November: $50.00 water and $100.00 sewer
  • December: $50.00 water and $100.00 sewer

Water

  • Billed charge: $50.00
  • Average: $ 5.00
  • Difference: $45.00
  • Reduced 50%: $22.50 Credit Amount

(The same process is repeated for November and December)

Sewer

  • Billed charge: $100.00
  • Average: $ 10.00
  • Difference: $90.00
  • Reduced 100% - if not draining to sewer: $90.00 Credit Amount
  • Reduced 50% - if draining to sewer: $45.00 Credit Amount

(The same process is repeated for November and December)


Address

1136 Washington St.
Columbia, SC 29201
Directions

Phone

(803) 545 3300
24 hours a day
7 days a week