Columbia Water to Implement Payment Plan for Customers
Sep 02, 2020

In order to lessen the burden for those who have fallen behind in water bill payments, Columbia Water is placing everyone that has a past-due balance on a six-month payment schedule. For customers with a past-due balance, their October bill will reflect their current bill as well as their six-month payment arrangement.

“We understand that many of our customers have faced financial hardship during the COVID-19 crisis,” said Clint Shealy, Assistant City Manager over Columbia Water. “Our goal is to work with all customers to allow them time to pay off any past-due bills they may have. Hopefully this will benefit customers most in need. For those who are able, we strongly recommend that they pay their bill as normal in an effort to avoid large balances and allow us to continue to provide the high quality service they are used to.”

“We would also like to remind customers of the various assistance opportunities available to customers,” continued Shealy. “The Deborah Christie Customer Assistance Program (previously known as the Change-Up Program) is available to Columbia Water customers in critical financial need to help pay their past-due water and sewer bills. For those who qualify, the program will pay for up to 75 percent of a water or sewer bill up to $500. Deborah was the long-time Community Development Director for the City who not only was dedicated to assisting citizens in need, but also designed innovative programs to do so including the Change-Up Program.” Customers can visit for more information or call Customer Care at 803-545-3300 to see if they qualify.

“In addition to these programs, there may be assistance available locally through the Salvation Army of Columbia and the Cooperative Ministry,” said Shealy. “The Salvation Army can be reached at 803-765-0260 and the Cooperative Ministry can be reached at 803-799-3853.”

Columbia Water offers several convenient ways to pay:

  • Online at Payment fees will continue to be waived for the foreseeable future.
  • By phone by calling 803-545-3300 and pressing prompt 1
  • By mail to PO Box 7997, Columbia, SC 29202
  • By our drop box at our Payment Center at 1339 Main St. (the drop box is on the Washington St. side of the building).
  • At First Citizen Bank locations. See our website at for locations. You must bring your bill.

If you have questions, feel free to call to our Customer Care team at (803) 545-3300 or by email at [email protected].